Scrovegni Chapel Tickets: Prices, Slots and Booking

The online route runs through the chapel's Vivaticket portal at cappelladegliscrovegni.vivaticket.it. Choose the date, pick one of the 15-minute slots on the grid, pay, and the voucher arrives with a personal code — that code, not your name, is what the staff check. Phone booking on +39 049 2010020 does the same through an operator and is the channel of choice when the online grid shows nothing or when you need an accessibility arrangement. The IAT desk at Piazza delle Erbe 52 sells slots in person, which makes it the same-day fallback of last resort.

Slot discipline is the part visitors underestimate. Your 15 minutes begin when your group enters, and the sequence in between is fixed: voucher check, a wait in the climate-control airlock — deliberately long enough to let your eyes adjust and to stabilise the climate for the frescoes — a short introductory briefing, then in. Arrive 30 minutes before the slot; a family that arrives at 11:29 for an 11:30 slot has missed the briefing window and will be fitted into the next group with space, if one exists.

• Pick the date and the 15-minute slot on the official Vivaticket grid.
• Pay and keep the voucher with its personal code; screenshot it as well.
• Plan the morning backwards from the slot — 30 minutes early at the Eremitani entrance.
• Voucher check, airlock wait, introductory briefing — then the 15 minutes inside.
• Use the combined ticket's museum entries afterwards, at your own pace.

If you are late or cannot come

A missed slot is not automatically lost money or automatically kept: the terms printed on the voucher govern, and the booking line (+39 049 2010020) is the fastest route to a swap when you can see a delay coming. Slots do not stack — arriving late does not extend your time inside, and the airlock sequence means staff cannot fold you into a group that has already entered. Groups run on dedicated group slots booked through the same channels; the booking line sorts the paperwork for schools and large parties.

The arithmetic is simple once separated: €15 is the admission, €1 is the mandatory booking component, and €16 is what you actually pay for a standard combined entry. The €11 reduced total covers the eligible reduced categories defined by the museum, and a residents' rate of €7 exists for Padua residents — the exact qualifying categories are published on the official site, so check before assuming eligibility. What makes the €16 good value is the bundle: the Museo Eremitani, with the restored Mantegna panels of the Ovetari chapel, and Palazzo Zuckermann's applied-arts and civic collections ride along on the same base admission, so a visitor who spends an afternoon across all three sites pays the same €16 as one who sees only the frescoes.

• Standard combined entry: €16 total — €15 admission + €1 mandatory booking.
• Reduced combined entry: €11 total, for the museum's eligible reduced categories.
• Residents' rate: €7 total, for Padua residents with proof of eligibility.
• The base price covers three sites: chapel slot + Museo Eremitani + Palazzo Zuckermann.

Same-day entry is a pattern, not a promise. In the April-October season and on weekends, slots commonly sell out days ahead and the online grid shows red early; in the November-March months and midweek, the grid usually still has room the same morning, especially for late-afternoon entries. Two habits raise the odds: check the grid early in the day, because cancellations return slots to sale, and use the phone line or the IAT desk, which sometimes reach allocations the portal does not show.

If the day is genuinely full, spend it on the two museums and the rest of the city, and re-book the chapel for the next morning — the frescoes reward a fresh fifteen minutes more than a tired one.

On selected evenings the chapel opens after dark under the Giotto sotto le stelle programme, with slots released through the programme's own site, giottosottolestelle.it. Inside, the format does not change: fifteen timed minutes, the same airlock sequence, the same cycle. What changes is the city around it — a late-evening exit drops you into the bacari hours of the centre, which is why evening slots pair naturally with the standing-counter circuit in cichetti and bacari.

These entries are the first to sell out in summer; book them as early as any morning slot, and keep the same 30-minute arrival buffer.

Refund rules live on the voucher, and they can differ between the admission price and the booking component — read the cancellation line before you pay, not after the train breaks down. For changes, the booking line on +39 049 2010020 handles swaps and problems faster than any web form, and the IAT desk at Piazza delle Erbe 52 is the in-person equivalent. Groups run on dedicated slots booked through the same channels; schools and large parties should contact the booking line directly rather than squeezing onto the public grid.

Whatever you book, re-check the voucher the evening before — the slot time is the one detail a tired traveller misreads.